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FAQ

Citizens Bank $100 Lyft gift e-card offer

I don’t see the Lyft offer on the citybeats.citizensbank.com site anymore. Can I still qualify to get the $100 Lyft e-card?

The Lyft gift e-card offer ended on 11:59 PM Eastern Time on 8/7/2018.

When will I get my Lyft gift e-card?

You will receive an email from CitizensBankLyftOffer@djagoda.com with your electronic Lyft gift e-card within 60 days of approving your Education Refinance Loan or opening a qualifying checking account. If you don’t receive it by that date, please confirm that you applied and approved your loan or opened your qualifying checking account between 12:00 AM Eastern Time on 5/28/2018 and 11:59 PM Eastern Time on 8/7/2018 and applied through the citybeats.citizensbank.com ‘APPLY NOW’ or ‘OPEN ACCOUNT’ links, then contact us by email at CitizensBankLyftOffer@djagoda.com

I have not received my Lyft gift e-card and it’s been 60 days since I opened my checking account/approved my Education Refinance Loan. What do I do?

If your Citizens Bank Education Refinance Loan has been disbursed, or your qualifying checking account has been opened, check for an email from CitizensBankLyftOffer@djagoda.com for your Lyft e-card. Make sure to check your spam/junk folder. If you are unable to locate this email, please email CitizensBankLyftOffer@djagoda.com for more assistance.

The Lyft e-card code in the email I received is not working. What do I do?

Please follow the Lyft code instructions carefully. If you are still encountering issues with your code, please email us at CitizensBankLyftOffer@djagoda.com

I have questions about my new Citizens Bank Education Refinance Loan®. Who can I ask?

For questions about an Education Refinance Loan, please call Citizens Customer Service at 1-888-333-0128. If your Education Refinance Loan has been disbursed, call our servicing company Firstmark at 1-866-259-3767.

I have questions about my Citizens Bank checking account. Who can I ask?

Call Citizens Customer Service at 1-800-922-9999.

Citizens Bank City Beats VIP Sweepstakes

Where do I enter the sweepstakes?

The Citizens Bank City Beats VIP Sweepstakes has ended as of 11:59 PM Eastern Time on 7/20/2018.

How do I know if I’m a winner?

Potential winners for the sweepstakes will be contacted via email/phone and have two (2) business days to electronically sign and return an Affidavit of Eligibility, Liability/Publicity Release (except where prohibited by law) and assignment of rights. Once this paperwork has been received, the winner’s eligibility per the Official Rules will be confirmed and our team will be in contact to discuss the details of the prize.

For a list of the winners, visit https://citybeats.citizensbank.com/enter-to-win/.