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FAQ

Citizens Bank $100 Lyft gift e-card offer

I have an Education Refinance Loan application in progress or that has already been approved. Can I get the Lyft gift e-card or do I have to start over?

Thanks for applying! Yes, you do need to start a new application. To be eligible for the Lyft gift e-card, you need to start your application by clicking ‘APPLY NOW’ on the citybeats.citizensbank.com site and submit your application between 12:00 AM Eastern Time on 5/28/2018 and 11:59 PM Eastern Time on 8/7/2018. If qualified, you will need to approve your application for disbursement by completing your loan documents by 11:59 PM Eastern Time on 10/14/2018. Refer to the disclosure on the citybeats.citzensbank.com website. If your existing application has not yet disbursed, you can log in or call Citizens Bank at 1-888-333-0128 to withdraw it. Only applying via the citybeats.citizensbank.com ‘APPLY NOW’ link will qualify you for this offer. Applying via any other Citizens Bank website, at a branch, or via the phone will not qualify you for this gift e-card.

I have an Education Refinance Loan that has disbursed. Can I get the Lyft gift e-card or do I have to start over?

Thanks for choosing Citizens! Yes, you will need to refinance your existing loan by starting a new application. To be eligible for the Lyft gift e-card, you need to start your application by clicking ‘APPLY NOW’ on the citybeats.citizensbank.com site and submit your application between 12:00 AM Eastern Time on 5/28/2018 and 11:59 PM Eastern Time on 8/7/2018. If qualified, you will need to approve your application by 11:59 PM Eastern Time on 10/14/2018. Refer to the disclosure on the citybeats.citizensbank.com website. Only applying via the citybeats.citizensbank.com ‘APPLY NOW’ link will qualify you for this offer. Applying via any other Citizens Bank website, at a branch, or via the phone will not qualify you for this gift e-card.

Can I get a Lyft gift e-card for my Citizens Bank Education Refinance Loan that I opened before 5/28/2018 if it disbursed between 5/28/2018 and 8/7/2018?

Congratulations on your new Education Refinance Loan! Unfortunately, only applications received between 12:00 AM Eastern Time on 5/28/2018 and 11:59 PM Eastern Time on 8/7/2018 and approved by 11:59 PM Eastern Time on 10/14/2018 qualify for the Lyft gift e-card offer.

I just opened a One Deposit Checking Account. Can I get the Lyft gift e-card?

Thanks for opening your account! In order to be eligible for the gift e-card you have to open your first qualifying checking account from 12:00 AM Eastern Time on 5/28/2018 and 11:59 PM Eastern Time on 8/7/2018 via the ‘OPEN ACCOUNT’ link on the citybeats.citizensbank.com website

Can I get two Lyft gift e-cards for opening a new checking account and getting a new Education Refinance Loan?

No, you are only eligible to receive one Lyft gift e-card during this promotion.

When will I get my Lyft gift e-card?

After you approve your Education Refinance Loan or open a qualifying checking account, you will receive an email from CitizensBankLyftOffer@djagoda.com with your electronic Lyft gift e-card within 60 days. If you don’t receive it by that date, please confirm that you applied and approved your loan or opened your qualifying checking account between 12:00 AM Eastern Time on 5/28/2018 and 11:59 PM Eastern Time on 8/7/2018 and applied through the citybeats.citizensbank.com ‘APPLY NOW’ or ‘OPEN ACCOUNT’ links, then contact us by email at CitizensBankLyftOffer@djagoda.com

I have not received my Lyft gift e-card and it’s been 60 days since I opened my checking account/approved my Education Refinance Loan. What do I do?

If your Citizens Bank Education Refinance Loan has been disbursed, or your qualifying checking account has been opened, check for an email from CitizensBankLyftOffer@djagoda.com for your Lyft e-card. Make sure to check your spam/junk folder. If you are unable to locate this email, please email CitizensBankLyftOffer@djagoda.com for more assistance.

Where can I find the offer details for the Citizens Bank $100 Lyft gift e-card offer?

Refer to the disclosure on the citybeats.citizensbank.com website at the bottom of the page.

I have questions about my Citizens Bank checking account. Who can I ask?

Call Citizens Customer Service at 1-800-922-9999.

Citizens Bank City Beats VIP Sweepstakes

Where do I enter the sweepstakes?

The Citizens Bank City Beats VIP Sweepstakes has ended as of 11:59 PM Eastern Time on 7/20/2018.

How do I know if I’m a winner?

Potential winners for the sweepstakes will be contacted via email/phone and have two (2) business days to electronically sign and return an Affidavit of Eligibility, Liability/Publicity Release (except where prohibited by law) and assignment of rights. Once this paperwork has been received, the winner’s eligibility per the Official Rules will be confirmed and our team will be in contact to discuss the details of the prize.

For a list of the winners, visit https://citybeats.citizensbank.com/enter-to-win/.